BOOKAFY

Highest rated online appointment scheduling software on Capterra, won category leader award on getApp.com and was featured at Appsumo.com

CHALLENGES

Scalability

Over the past four years, we have got thousands of new users every single day. To handle enormous traffic with zero downtime and frequent feature additions, we had to design a robust yet highly scalable architectural infrastructure for Bookafy.

Continuous Improvement

Adding new features at an early stage, while keeping workflow of existing users untouched was a tricky job. Using limited resources of an early-stage startup to support live users’ issues and adding new features required great micromanagement.

Product Evolution

Users’ feedback pushed Bookafy towards an evolution. We had to retain our users by incorporating their feedback quickly while keeping all feedback inline with the core idea of software.

Multi Time Zone

Due to a global user base in different time zones and people using Bookafy to book their appointments across the globe in different time zones, Bookafy needed to offload users for taking care of time zones while booking their appointments.

RESULTS

Bookafy has around 3000 paid users now out of 5000 total active users. It is evolving with new features, and its growth indicators are pointing towards great success.

Solutions

Scalability

As scalable infrastructure design is our core expertise; we designed robust infrastructure that split write, read operations and divided load in multiple nodes through the load balancer to ensure the system’s 24 x 7 availability.

Continuous Improvement

Our project management process helped us in establishing proper L1 and L2 support for existing users. Issues were reported via different channels, like emails and calls. Our experienced project managers were always busy in analyzing issues, user’s workflow and all possible outcomes of their fixes.

Product Evolution

Users’ feedback was the top priority of Bookafy. We restructured our design, changed workflow and provided customized user experience for non-paid customers while keeping the pace of enhancements steady.

Multi Time Zone

Our project management process helped us in establishing proper L1 and L2 support for existing users. Fixing any issues faced by users remained our top priority during the entire course.