iCart

It is a SaaS-based project for Supply Chain Automation Industry.iCart is a multi-tenant app owned by Tech 10 Suite. It replaces the heavy-duty machines and uses iPads and iPhones for scanning.

CHALLENGES

Inter-system Integration

It was difficult to make communication between different portions of the system because the communication could not be done on a single protocol. Secure protocols and security-sensitive validation was needed to be fulfilled.

Scanning optimization of iPad

We had to replace the bulky industrial scanners with iPads and iPhones and optimize the scanning process while using iOS devices

Business Process Redesign/Optimization

Previously, the process of placing an order in the supply chain used to be very long and multiple steps were involved in it. We had to optimize this process and make it user-friendly.

User Training

User Training would have been hard because a solely new system was supposed to be implemented. It seemed to be a real challenge.

RESULTS

iCart has around 3000 paid users now out of 5000 total active users. Its evolving with new features like more and its growth indicators are pointing towards great success.

Solutions

Inter-system Integration

We made all the communication between different systems more and more secure. We did not compromise on the system security and hence solved the problems involved in inter-system integration.

Scanning optimization of iPad

We optimized the scanning process while using iPhones and iPad.

Business Process Redesign/Optimization

The system was made user-friendly and easy to use. We redesigned the business process and optimized it to the maximum level by reducing the number of steps involved in it.

User Training

Since the system was already simple to use, the users got easily trained, and they coped up with the newness of the system. They quickly got used-to with the novelty of the system.