SMART MD

Smart MD is a minimalistic hospital management system for public sector hospitals of Punjab. Through this app, patient registration, processes in pharmacies and laboratories have been automated in different hospitals of Punjab.

CHALLENGES

Complex Business Domain

A non-singular standard manual process was used in the hospitals of Punjab before this. Although several hospitals had customized standard processes to solve the administrative issues, still understanding of various processes and generically automating them was a real challenge.

Setting a digital legacy

No digital legacy existed before the deployment of this software. All the systems in those hospitals were entirely manual. We had to start with basic data entry with completely untrained staff. The workflow of Smart MD needed to be as simple as possible.

Scalability

As more hospitals joined the network, the need for a highly scalable infrastructure emerged as the need of the hour, because Smart MD was getting dozens of requests per second.

24/7 Availability

Smart MD was automating emergencies of busy hospitals, so we had to ensure its zero downtime. It could not be unavailable even at the time of deploying the code.

Limited resources

We had to prove the usefulness of Smart MD in a short period with a small budget. Completing the project in a short time while understanding the business domain needed much time; it was a tricky job.

Solutions

Complex Business Domain

We did several on-site visits, conducted interviews of staff from different hospitals, departments, and roles to understand the existing process and problems faced by end-users

Setting a digital legacy

Training a completely naïve staff was a tedious job. Not everyone adapts to change quickly, so many of them were furious because they were not used to the system. We prepared training material and deployed training staff on-site to get end-users at ease with the system.

Scalability

As scalable infrastructure design is our core expertise, we designed robust infrastructure that split the write, read operations and divided load in multiple nodes through the load balancer to ensure the system’s 24 x 7 availability

24/7 Availability

While solving the issue of Scalability, the problem of 24/7 availability was also solved by using the same robust infrastructure

Limited resources

OOur reliable project management processes made this challenging endeavor possible in a short time with a limited budget. We focused on simplicity and acceptance by end users instead of trying to build a wholesome of features that nobody wants to use.